Customer Care Associate – (Multilingual)

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. As Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise. What you’ll doOwn customer issues from first contact through resolution across French and Spanish-speaking markets Build and deliver fast, reliable support workflows used by distributors in day-to-day operations Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly Make decisions that directly impact customer satisfaction, retention, and order flow continuity Improve support quality by identifying patterns in recurring issues and driving root-cause fixes Take resp