Customer Operations Director
Do you know how to combine customer focus, commercial awareness and operational excellence?
As Customer Operations Director, you will lead our customer service, order management and sales support teams across our international Building Automation markets.
Your goal is to make sure customers and partners get fast, reliable and consistent service, from their first question to final delivery.
This role is for a leader who sees the bigger picture and knows how to turn it into effective day-to-day operations.
What will you do?
You are responsible for the full customer journey after first contact. That covers answering customer questions and requests, processing orders, following up on quotes, and coordinating deliveries and service. You work closely with Sales, Technical Support, Supply Chain and Finance.
You will:
Lead and develop teams across multiple countries: set clear roles, coach team leaders, and manage capacity and service levels.
Bring customer service, order management and sales support together into one way of working, with clear ownership and smooth handovers between teams and countries.
Support Sales: handle incoming requests, follow up on quotes and orders, and keep customer data in the CRM accurate. Sales keeps ownership of accounts, pricing and targets.
Set up a clear process for technical customer questions with our Technical Support team, from first response to escalation.
Work with Supply Chain on product availabili