Customer Success Lead - French Market 🇫🇷

Join us as a Customer Success Lead for the French market and help a team turn strong customer relationships into lasting value. Based in Paris or Barcelona, you’ll coach Customer Success Managers (CSMs), help customers get more from Qonto, and shape how the team grows across both cities. This is a hands-on leadership role: you’ll stay close to customer conversations while helping your team succeed. ➡️ What you’ll doGrow a confident, capable team: Set clear expectations and spend the majority of your time coaching and developing CSMs through onboarding, regular feedback, 1:1s and hands-on support. Join approximately 2–5 customer interactions a week to observe, co-lead or coach, helping team members build their skills and autonomy. Own team performance and customer outcomes: Own the French Customer Success team’s performance across activation, retention and expansion. Translate goals and customer insights into clear priorities and actions that drive product adoption, customer value and sustainable growth. Build a proactive Customer Success practice and a strong operating rhythm: Coach CSMs to understand customers’ business priorities and financial workflows, anticipate needs and risks, and turn insights into proactive engagement plans. Guide portfolio reviews, customer training, business reviews and renewal preparation, with reliable Salesforce follow-up. The proposed cadence is 5–10 customer business meetings and training sessions per CSM per week, with engagement plans 2–3 w