Customer Success Manager

We're building the AI operating system for vets. Our AI agent Emma already runs client communication for clinics in 7 countries, including the largest veterinary groups in the world. As Customer Success Manager, you make sure every clinic gets the most out of Emma, from the first setup to the day they can't imagine working without her. About VetpalThere are more pets than ever, and fewer vets to care for them. Clinics are short on staff, vets spend half their day on admin, and their suicide rate is six times higher than average. We're building the AI operating system for vets. From the first phone call to the invoice, we give vets their time back, with the mission to bring pets, pet owners and their vets closer together. The roleYou own the relationship with our clinics once they've signed. You onboard new practices, set up Emma so she fits the way each clinic works, and become the person practice teams call when they have a question or an idea. You're the bridge between vets and our product: you explain a technical product in the language of everyday practice life, and you bring what you hear back to our engineers. You work closely with the founders and the rest of our CS team. What you'll work onOnboard new clinics and configure Emma to match their workflows, phone setup and practice software Be the go-to contact for your clinics, from small practices to large clinic groups Run trainings and regular check-ins so practice teams use Emma every day Keep an eye on account healt