Description du poste
Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fueling the next stage of that work.
You’ll own a portfolio of 40-50 crypto businesses, fintechs, banks and stablecoin issuers that rely on Elliptic for their compliance programmes, making sure each one sees measurable value, renews with confidence and grows with us. Existing customers now get as much attention as new ones, so this is a chance to help shape the Customer Success function as it comes into its own.
What you’ll bring
B2B customer success or account management experience in SaaS, ideally with a mid-market book, and numbers to show for owned renewals or expansion (NRR, GRR, ARR)
A financial services background: crypto, regtech, payments or traditional finance
A structured, organised approach to client meetings, and the maturity to be trusted by clients and offer a view
A close eye on the commercials, even when a renewal isn’t yours alone
Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them
Bonus points for AML, KYC or financial crime compliance experience, familiarity with blockchain, Web3 or digital assets, a second European language, or an interest in representing Elliptic at industry events.
What you’ll do
Own the health, r