Customer Success Manager SaaS

About DastraDastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance. Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes. We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra. Why join Dastra?Join a fast-growing European SaaS LegalTech company Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges Take ownership of a strategic customer portfolio Become a key expert on a sophisticated SaaS platform Work closely with Customer Success, Sales, Product and Tech teams Join an experienced, collaborative and ambitious team Your roleAs a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra. You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success. You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases. Your main objectives will be to: Successfully onboard and implement Dastra Drive product adoption and long-term enga