Customer Success Team Lead (German-speaking)

Remote within EU time zones · Fluent German and English required At Secfix, we're at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with the exception of our DACH sales team, which is based in Munich. We're a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We've raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital. This is where careers are made! About the RoleOur CSM team has grown to five Customer Success Managers, each running a book of customers through ISO 27001, SOC 2, TISAX, NIS 2 and DORA. As the team keeps growing, we're creating a dedicated Team Lead role: a manager who works alongside the CSMs every day and makes their coaching and development a priority! What You'll DoLead the CSM team Line-manage the CSMs: regular 1:1s, structured feedback, input to performance reviews and individual development plans Own onboarding for new CSMs so they're productive on their first accounts fast Allocate books and manage capacity across the team as customers and CSMs are added Run a team health review covering at risk accounts, renewals and onboarding blockers Own customer escalations within the CSM boo