Customer Support (part-time)

At Axle Energy, we’re building the infrastructure that will underpin the decarbonised energy system. Our software moves energy usage to times when electricity is cheap and green, by controlling vehicle charging, heating systems, and home batteries. We control hundreds of thousands of energy assets. We’re building in a legacy industry and moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we’re growing the team to meet customer demand. We’re proud to be supported by world-leading investors, including Energize Capital and Accel. Read more about what we’re building here. About the role We’re looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy’s products. *This is a 6 month part-time contract role - perfect for someone that is ready to jump in and make an immediate impact. What you will be doing Act as the owner for complex or high-priority customer cases. Collaborate closely with tech team to analyse and solve painpoints Maintain and expand internal technical playbooks and knowledge resources. Identify recurring customer issues bring insights to improve the product You might be a good fit if you’re Organized: you can stay on top of a to do list and constantly re-prioritize to make sure the most important stuff gets done Empathetic: you care about other people’s problems, and you feel the pain when things don’t work as they should Curious: you’re willing to dig in when thing