Customer Support Specialist - London - Hybrid

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Role Summary: As a Customer Support Specialist, you’ll be on the front lines of customer interaction, playing a vital role in delivering exceptional service and resolving inquiries efficiently and empathetically. In this role, you will gain hands-on experience within the fast paced, ever evolving mobile app ecosystem and have the opportunity to engage directly with executives and team members from high growth companies. You’ll also collaborate across departments, working closely with product, engineering, and operations teams to ensure a seamless customer experience and to provide feedback that helps shape the future of our platform. Fluency in French (written and spoken) to effectively support French-speaking clients and partners. Full time / London - Hybrid (2-3 days in office) - French Speaking Responsibilities: Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner. Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes. Collaborate with cross functional teams to escalat