About ParloaParloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the roleAs Director, Solution Engineering EMEA, you’ll lead Parloa’s Solution Engineering team across EMEA and build it into the trusted technical advisor for our enterprise customers. You and your team will help some of the world’s best-known brands see what AI agents can do for their customer experience, and how to bring them to life in their business. Working side by side with our EMEA sales leadership, you’ll shape how we win across the region.
Areas of ownershipLead and grow the team: Hire, develop, and lead the EMEA Solution Engineering team through its managers. You own performance, career paths, and the hiring bar.
Own the technical win: Set the SE strategy with the sales leaders. Decide where to put coverage across markets and segments, and make sure strategic deals get the right engineer.
Run SE with rigour: Bring MEDDPICC discipline to technical qualification, discovery, POVs, and scoping.
Lead on strateg