Founding Customer Success Manager

About Dust Work is being rewritten, and the people holding the pen are the ones who actually run it. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50. The Role We are hiring a Founding Customer Success Lead/Manager for the UK market. This is a high-ownership role for someone who wants to build a market and a function, not simply manage a book of business or an expansion. You will work with some of our most strategic customers, helping them move from initial experimentation to broad, measurable adoption of AI across their organizations. You will own the full customer journey, from executive alignment and implementation through long-term adoption, value realization, renewal, and expansion. You will build trusted relat