Head of Business Operations — Business

The RoleTaptap send is building a Business product, leveraging the best-in-class cross-border payment network we have built. This is a new product line we’re building from the ground up and we are looking for a hungry, hands-on generalist to build and scale the operations behind it. You will own high impact, high urgency, needle-moving goals on a new and fast growing product in an established start up. Taptap Send Business is early and growing fast. Businesses are already using us to pay people and suppliers across emerging markets, and we are launching a wider set of products and geographies. Every launch is a new promise to a business customer whose payroll, suppliers and cash flow depend on us getting it right. This role reports to the Director of Business Operations and owns the service our business customers get. You will be given high agency and high autonomy, working across Product, Data, Engineering and Compliance to build and run best-in-class support for a product line that is growing fast. The outcome you will driveBusiness customer retention — build an AI native account management support that is an order of magnitude better than anything on the market. A service excellence our BPO partners deliver to, consistently, as volume and product complexity increase. Launch readiness — every new product and geography requires specific support, you build it and run it. Insight to build a Product businesses love — you’re the closest to what business customers actually ask