Head of Customer Success

About RiviaRivia is a data engine for clinical trial intelligence. It provides data infrastructure and AI-driven workflows for clinical trial teams, enabling biotechs to run studies more efficiently and to demonstrate which patients derive the greatest benefit from new therapies. Biopharma companies are the source of most therapeutic innovation, yet clinical development is frequently slowed by fragmented data and outdated tooling. Rivia delivers a real-time, integrated view across clinical trial data, improving both trial execution and the evaluation of new treatments.  Our goal is for Rivia to become the new standard infrastructure for modern drug development, bringing new therapies to market more successfully at a fraction of the cost.  We seek highly self-motivated, motivated and talented professionals to contribute to our growing startup.  About the roleWe are looking for a hands-on Head of Customer Success to lead and scale how Rivia delivers value to customers. As our first dedicated Customer Success leader, you will oversee the post-sales journey, from onboarding and technical implementation through adoption, retention, and long-term account growth. You will lead Customer Engagement and Solutions Engineering, build a repeatable operating model, and stay close to strategic biotech and pharmaceutical customers. You will combine scientific and technical credibility with strong people leadership, commercial judgment, and a builder’s mindset. Ownership and Commercial Colla