Lead Business Continuity

About ParloaParloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As Business Continuity & DR Manager, you will build, implement and maintain Parloa’s Business Continuity Management System (BCMS), including business continuity, disaster recovery and crisis management plans for our digital systems, operations and infrastructure. You will be part of IS&T Governance and play a key role in strengthening Parloa’s resilience and overall security posture. This is your opportunity to build a BCMS at a fast-growing, global AI company and lead it to ISO 22301 certification, keeping essential services running for enterprise customers who trust Parloa with their most important customer moments. Areas of ownership: BCMS Design and ISO 22301 Certification: Run gap analyses, define the framework and maintain the policies, procedures and guidelines behind it. Lead the certification process end to end, including preparing for external audits. Risk Assessment and Business Impact Analysis: