Product Trainer

About ParloaParloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role:As a Product Trainer, you will lead the charge in developing and delivering impactful enablement curricula and workshop programs for our cutting-edge SaaS platform. Based in our Berlin office, you’ll work closely with our product teams, expert internal implementers and commercial teams to ensure all stakeholders understand and maximize the platform’s potential. This role is perfect for a professional who thrives in a startup environment, is comfortable at designing, delivering and managing enablement programs, excels at creating training from the ground up, and is adept at bridging global teams with local execution. Areas of ownership:Build and deliver engaging enablement programs for internal teams, customers, and partners, both in-person and virtually. Tailor content to suit diverse skill levels and user needs. Partner with the US team to align global training initiatives with local execution. Stay on to