French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

French Speaking Fitbit Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We take pride in connecting world-class talent with industry-leading brands, consistently delivering excellence in professional placement. Job OverviewWe are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique opportunity allows you to combine your passion for the Fitness & Wellness industry with a dynamic career in one of Europe’s most vibrant business hubs. Key ResponsibilitiesProvide world-class support to French-speaking users of wearable fitness technology and wellness ecosystem devices.Troubleshoot technical issues related to Fitbit hardware, mobile application synchronization, and fitness tracking software.Educate customers on health features, personalized wellness insights, and fitness goal tracking to enhance their user experience.Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication.Document customer interactions accurately within the CRM to ensure continuous product improvement within the wellness sector.Collaborate with international teams to stay updated on the latest fitness and wellness industry trends and software updates.Contribute to the positive brand reputation of our client by acting as a brand am