Senior Customer Success Manager - DACH & North

Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. This role can be based in either Germany or the Netherlands Own the outcome, not just the relationship. Some of Europe’s biggest brands run on Amplitude. As a Senior Customer Success Manager, you make sure they get real results from it. You’ll own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, and stay with each one from kickoff through renewal and expansion. You’ll join an established, close-knit EMEA team where people build careers. Many of them have grown into bigger roles here, and you can too. What you’ll do Lead deployments end to end. Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones. Spot risk early and fix it. Use AI-powered health signals to catch ad