Strategic Customer Success Partner Coach - France

Introduction to the Team & Role As a Client Success Partner Coach (or CSP Coach), you will own the most critical customers in France and support, mentor and guide the CSPs that manage them. The Client Success Partners are guiding the learning and development strategies of our customers through the 360Learning platform. They develop a strong relationship with each client and make sure our customers are satisfied, our contracts are renewed and our customers expand. As a Coach, your role is fundamental for the team: you are responsible for the development of every team member and the achievement of renewal and expansion of clients, for the largest accounts in the French market. Within 1 month, you will: Have started the new coach onboarding program Have defined your routine with each team member Pass the product pitch, competitor analysis and case study onboarding Establish yourself as the point of escalation on your team’s accounts Have familiarized yourself with the product, industry, and the internal tools designed for customer management at 360 Within 3 months, you will: Define a reliable forecast Define initiatives to fill any identified gaps in your team and with customers Report on risk, detailed product needs, retention, expansion and customer performance metrics as well as support on customer warning meetings Deliver the first quarterly performance review for your direct reports Have defined the OKRs for the next quarter Have defined a routine for working with