Resource Planner – Data Analyst
Full-time - £31,930.00
Vets Now, part of inspiring vet care, are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices, – from dedicated out-of-hours clinics and 24/7 pet emergency hospitals.
Our Client Care Service Team sits within the Customer Hub, supporting pet owners across the UK and connecting them with our daytime veterinary clinics. We're looking for a Resource Planner – Data Analyst to play a key role in ensuring we have the right people, in the right place, at the right time to deliver an excellent service.
Role: Resource Planner – Data Analyst
Location: Dunfermline Contact Centre. You must be able to reliably commute to the office.
Hours: Monday to Friday, 08:00am - 16:00pm - fully office based
Planning, Predicting and Making Things Happen
Reporting to the Contact Centre Manager, you'll take ownership of the day-to-day workforce planning and rota coordination requirements of our contact centre. Using our Workforce Management system, you'll build and maintain rotas, coordinate staffing levels to meet daily demand, manage annual leave thresholds and accurately process leave requests to support effective resource planning.
You'll also be responsible for maintaining workforce planning information, monitoring resource utilisation and preparing statistical reports and performance indicators. Working with historical contact data, you'll identify trends and pa