Senior Customer Success Manager

<p><span style=&quot;font-size: 12pt;&quot;><strong>About the role:</strong></span></p> <p><span style=&quot;font-size: 12pt;&quot;>The Customer Success department is the backbone of Forter. As a Senior CSM, you are a key commercial lead responsible for the health, retention, and growth of our strategic accounts. We put a great deal of faith in our CSMs, who own not only customer satisfaction but also <strong>renewals, expansion, and strategic ROI</strong>. In this role, you’ll build lasting executive relationships and solve complex business challenges, developing the commercial and technical skills that will be the cornerstone of your future career.</span></p> <h3><span style=&quot;font-size: 12pt;&quot;><strong>What you’ll be doing:</strong></span></h3> <ul> <li style=&quot;font-size: 12pt;&quot;><span style=&quot;font-size: 12pt;&quot;><strong>Own the Renewal Lifecycle:</strong> Act as the primary commercial owner for your book of business, managing the end-to- end renewal process and hitting retention targets.</span></li> <li style=&quot;font-size: 12pt;&quot;><span style=&quot;font-size: 12pt;&quot;><strong>Drive Net Revenue Growth:</strong> Identify and qualify upsell opportunities within your accounts, collaborating with Sales to expand Forter’s footprint.</span></li> <li style=&quot;font-size: 12pt;&quot;><span style=&quot;font-size: 12pt;&quot;><strong>Quarterback Executive Value:</strong> Lead MBRs and QBRs to communicate Forter’s performance, ROI, and strategic imp