Description du poste
Who We AreAt Progyny Global, part of the Progyny, Inc. family, we're on a mission to make fertility, pregnancy, and family-forming care accessible worldwide.
By combining world-class clinical expertise with innovative technology, we deliver inclusive, culturally competent support that helps individuals and families navigate some of life's most important journeys.
With Progyny's support and global reach, we're expanding access to care and breaking down barriers so that more people can build the families they want, wherever they are in the world.
Role OverviewWe’re looking for a hands-on Senior Lead Claims Operations to lead our small claims team, strengthen our global claims operations, and drive the development of the tools that support our members and team.
Our members come to us during one of the hardest phases of their lives. A fertility journey is physically and emotionally exhausting, and a slow reimbursement or an unclear answer adds stress nobody should have to carry. That is why member experience sits at the heart of every claims process we run: we respond fast, we explain decisions clearly, and we treat every piece of member feedback as important. We want our members to feel the difference to a traditional insurer at every step.
This is a player-coach role combining team leadership, operational oversight, and product improvement. You’ll guide and develop the team, manage quality and workload, and continuously improve our processes. You’ll also stay close to daily op