Senior Lead Product Designer, Operations

<p>📍London or UK Remote | 💰£110,000 - £125,000 + Stock Options + <a href=&quot;https://monzo.com/careers&quot;>Benefits</a> | <a href=&quot;https://www.youtube.com/watch?v=U62l09nB0M4&quot;>Hear from the team</a> ✨</p> <p> </p> <p><strong>⭐Our Design team</strong></p> <p>We’re a team of 100+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro. We’re on a mission to make money work for everyone. Product Design makes up almost half of our design disciplines, working in tight-knit squads alongside research, product, and engineering to solve real customer problems at scale.</p> <p> </p> <p><strong>We design for the &quot;magic moments&quot;</strong></p> <p>We’ve built a bank that feels human, not just functional. Our product <em>is</em> our personality. We blend research, empathy, and craft to turn everyday interactions into memorable experiences.</p> <p>Right now, we’re growing fast and looking for passionate designers to shape Monzo’s future and there’s a huge opportunity to make your mark.<br><br></p> <p><strong>The Operations Collective</strong> is where we design how help and customer support works at Monzo. We think holistically about the experience of getting support as a customer, and how that connects to the systems, tools, and people behind the scenes.</p> <p>We’re focused on delivering effortless, tech-led support experiences that can scale as Monzo grows. That means understanding customer problems deeply, preventing support needs where p