Staff/Principal Product Manager, Agent Management Platform

About ParloaParloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About The Role:As a Staff or Principal Product Manager – Agent Management Platform (AMP), you will help shape the platform that enables the world’s largest enterprises to design, deploy, manage, and scale AI agents safely and reliably. Parloa AMP brings together the capabilities needed to run enterprise-grade AI customer service - from highly skilled autonomous AI agents and real-time AI assistance for employees to agent lifecycle management, simulations and evaluations, and AI model and data orchestration. You’ll own a strategic area within AMP and work closely with Engineering, Design, and commercial teams to turn complex AI capabilities into scalable, intuitive products. You’ll help define how enterprises build and operate AI agents at scale, balancing speed, reliability, safety, and exceptional user experience while driving measurable customer and business impact. This is a high-impact role for a Product Manager who