Strategic Account Manager – Enterprise Hospitality (Lyon)

Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. This role is remote-based in Lyon, France, with occasional travel to our Paris office. In this role, you will act as the primary point of contact for our largest hospitality customers in France. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level, while collaborating closely with teams across the business. What you’ll doAct as the main point of contact for our largest and most strategic hospitality customers Develop and execute strategic account plans to drive growth, retention, and product adoption Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio Plan and lead quarterly business reviews and success plans Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience Collect custom