About ParloaParloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:As Strategic Engagement Manager, you will own the success of Parloa’s most strategic enterprise customers, turning each client’s AI vision into measurable business outcomes and long-term partnerships. You will guide them from the first rollout through to enterprise-wide adoption, working with Product, Engineering, Deployment, Sales, and our partner ecosystem.
Areas of ownership:Strategic Account Leadership: Own Parloa’s most important enterprise relationships from day one, including success plans, KPIs, and business outcomes. Turn executive-level AI and CX goals into impact across business units and regions.
Implementation and Delivery Excellence: Coordinate timelines, dependencies, and cross-functional work across Product, Engineering, Deployment, and partners. Your goal is to deliver go-lives on time that make a clear difference for the customer.
Executive Partnerships: Build deep, trust-based relationshi