Technical Support Engineer

Join GLS/NXT as a Technical Support Engineer and help keep the future of out-of-home delivery running smoothly. We’re building the OOH Platform - a smart parcel locker platform that connects carriers, locker providers, and end customers across Europe. As a Technical Support Engineer, you make sure every incident is thoroughly investigated and resolved. You handle incoming tickets, analyze logs and data to find the source of a failure, and follow each case through until it’s fully fixed. When an error keeps coming back, you push until its root cause is found and eliminated - and you build the processes, metrics, and reporting that make support predictable and transparent. If you enjoy digging into complex problems, take ownership until things are truly fixed, and thrive in a collaborative and fast-moving environment, we’d love to have you on board. Let’s build the future of logistics - together. TasksOwn incoming support tickets from triage to resolution, prioritizing by business impact. Analyze logs (e.g. Datadog) and production data (SQL) to find where an issue originates. Escalate confirmed bugs to the right team with clear, reproducible reports. Act as a technical point of contact for external partners on incidents and integration issues, requesting missing details and following up until each issue is properly resolved. Identify recurring cases and drive them to a root-cause fix instead of closing each ticket as a one-off. Build deep knowledge of the parcel lifecycle (drop