Working Student Customer Support (f/m/d)

Working Student Customer Support (f/m/d) The essentialsTeam: Customer Support Location: Berlin Start date: As soon as possible Working hours: 20 hrs/ week Salary band: Shared before your first interview Working language: German (excellent written and spoken required); English (internal company language) Your impactAs Working Student Customer Support (f/m/d) at Gymondo, you’ll become part of a dedicated team and gain real insight into customer support at a growing digital health company. You’ll be close to our users and help shape their experience with Gymondo — one of the leading digital fitness platforms in the German-speaking market and part of the 7NXT Health Group. What you’ll driveYou are the first point of contact for our customers — and you don’t just react, you genuinely help You handle incoming inquiries and escalate complex cases to the senior team in a targeted way You document customer interactions carefully in our CRM and ticketing systems You actively contribute customer feedback to the team You consistently think from the customer’s perspective and work towards real solutions You communicate clearly and empathetically, even in high-volume situations What defines youMust-have Officially enrolled as a full-time student at a state-recognised university Based in Berlin Excellent written and spoken German Good English language skills Empathy, patience, and a strong service mindset Reliable, structured, and able to stay on top of things even under pressure Confid