Operations Officer - Education / Learning Institution

Job Title: Operations Officer Industry: Education / Learning Institution Location: Nairobi, Kenya Employment Type: Full-Time Gross Salary: Kshs 70k - 80k Our client is a startup developing practical skills among learners. They seek to recruit a proactive, organised, and results-oriented Operations Officer to oversee daily operations, coordinate administrative functions, support learners and trainers, and establish efficient operational systems. Key Responsibilities Operations Management Oversee the day-to-day operations of the learning institution to ensure smooth and efficient service delivery. Develop, implement, and improve operational policies, procedures, and systems. Coordinate daily learning activities, schedules, classes, and institutional programmes. Monitor operational performance and identify areas for improvement. Ensure the institution's facilities, equipment, and learning resources are properly maintained. Student and Trainer Coordination Coordinate student enrolment, registration, onboarding, and orientation. Maintain accurate student records, attendance registers, and training schedules. Coordinate communication between students, trainers, management, and other stakeholders. Handle student enquiries, feedback, and complaints professionally. Monitor class attendance and follow up on student participation and engagement. Administrative Management Oversee general office administration, documentation, filing, and record management. Coordinate procurement of office supplies, learning materials, and other operational requirements. Manage institutional calendars, meetings, and appointments. Prepare operational reports and maintain accurate administrative records. Financial and Resource Management Monitor operational expenditure and support budget preparation. Track student fee payments and coordinate follow-ups with the finance team. Ensure efficient utilisation of institutional resources. Maintain proper records of purchases, expenses, and operational transactions. Business Development and Growth Support Support the implementation of strategies aimed at growing student enrolment and institutional visibility. Coordinate institutional events, workshops, and learning programmes. Identify operational gaps and recommend solutions to improve efficiency and learner experience. Support the development and implementation of new programmes and operational initiatives. Compliance and Quality Assurance Ensure the institution complies with relevant operational policies and applicable regulatory requirements. Maintain high standards of service delivery and learner satisfaction. Monitor the quality of administrative and learning support services. Ensure a safe, organised, and conducive learning environment. Qualifications and Experience Bachelor's degree in Business Administration, Operations Management, Education Management, Project Management, or a related field. At least 3-4 years of relevant experience in operations, administration, education management, or a similar role. Experience working in a startup, training institution, school, college, is a MUST. Demonstrated experience coordinating teams, managing processes, and overseeing daily operations. Good understanding of administrative systems, budgeting, and operational reporting. Strong organisational and coordination skills. Excellent verbal and written communication skills. How to Apply If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Operations Officer – Learning Institution), to jobs@corporatestaffing.co.ke before 20th November 2026 NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying