Description du poste
Credit Union Support & Installation – Operations Leader Location: ROI / NI / UKContract: PermanentSalary: Competitive + Benefits About the OpportunityWe’re representing a fast-growing fintech solutions provider to the Credit Union and bankingsector. Due to consistent year-on-year growth, they are expanding their Application Support& Installation team and looking for an Operations Team Leader with a strong banking orCredit Union background.If you’ve built your career in banking or financial services and are ready to pivot into thetechnology and implementation space—this role will give you the platform to lead, grow, anddirectly impact client success while working with cutting-edge financial applications. What You’ll Be DoingLead & Deliver Support ExcellenceManage the day-to-day performance of the support team, ensuring strict SLA adherence.Investigate, troubleshoot, and resolve customer queries related to our core banking application.Escalate issues efficiently, keeping customers informed throughout.Drive Implementation SuccessSupport installation projects for new and existing clients across ROI, NI, and the UK.Deliver customer training (onsite and remote) on the full suite of modules.Collaborate with the Web & Technical Support teams on integrated solutions.Enhance Processes & Client ExperienceMaintain accurate documentation via our customer ticketing system.Champion continuous improvement across operations and support.Build strong relationships with clients, ensuring they get maximum value from our products. What You BringEssential:Proven Operations Management / Team Leadership experience.Solid background in Credit Union or Retail Banking operations.Strong problem-solving skills in a financial services environment.Excellent communication skills—confident with customers and internal teams.Advantageous:QFA / APA qualification.Card services or automated financial file processing experience.Technical troubleshooting experience (not essential—full training provided). Why You’ll Love It HereGrowth Opportunities: Step into a leadership role with a clear path to greaterresponsibility.Travel & Variety: Support clients across ROI, NI, and the UK.Comprehensive Benefits:Company PRSA contributionSerious Illness & Death in Service schemeTraining & Development: Extensive on-boarding on our Core Product, plus ongoing upskilling on new modules.