Description du poste
<p data-pm-slice="1 1 []">P-1448</p> <p>Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Sr. Designated Support Engineer/Premier Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.</p> <p><strong>Summary:</strong> Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.</p> <p><strong>The impact you will have:</strong></p> <ul> <li>Manage large strategic accounts to provide high-touch support experience</li> <li>Project manage all open support cases to expedite support ticket closure</li> <li>Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution</li> <li>Directly engage on business-impacting situations and ensure recovery of functionality for the customer.</li> <li>Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues</li> <li>Effectively use sound business judgme