<p>GAQ426R304<br><br>About the role:</p> <p>As IT Executive Support, you will be the primary technical partner for Databricks senior leadership. You will own the executive support experience, delivering seamless, white-glove service to C-level executives, SVPs, and their assistants. This role requires anticipating needs, enabling productivity, and resolving issues with minimal disruption, demanding a blend of deep technical expertise, strong interpersonal skills, and composure in high-pressure situations.</p> <p>This role requires in-office presence at our Mountain View HQ on certain days, with potential travel to San Francisco as needed.&nbsp;</p> <p><strong>The Impact You Will Have:</strong></p> <ul> <li>Serve as the dedicated IT point of contact for Databricks C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues.</li> <li>Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise.</li> <li>Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.</li> <li>Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.</li> <li>Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.</li> <li>Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.</li> </ul> <p><strong>What We Are Looking For:</strong></p> <ul> <li>5+ years of experience in IT support, with at least 2+ years directly supporting executive