Global Learning Operations & Governance Manager

<p data-pm-slice="1 1 []">CSQ126R20</p> <h2><strong>Role summary:</strong></h2> <p>The Global Operations & Governance Manager is a senior, enterprise-level leader responsible for architecting the AI-enabled operating system that powers ENGAGE (aka Training Operations Team) globally. This role establishes and leads the Global Center of Excellence (CoE), designing a scalable hub-and-spoke model that transforms regional execution into predictable, revenue-aligned, and financially disciplined outcomes.</p> <p>This is a enterprise transformation role. You will embed automation, analytics, governance, and commercial rigor into the core of Learning & Enablement  (L&E) operations, ensuring ENGAGE scales with consistency, control, and confidence.</p> <h2><strong>Why This Role Matters:</strong></h2> <p>This is a transformation year for Learning & Enablement (L&E). As learner demand, partners, SKUs, and regions scale, traditional operating models no longer hold. Success requires <strong>predictive visibility, automation-first execution, and globally consistent governed operations</strong>, not incremental process improvement.</p> <p>This role enables ENGAGE to operate with repeatable economics, convert operational gains into measurable capacity and revenue impact, reduce reliance on manual intervention, and scale with discipline.</p> <h2><strong>Key Responsibilities:</strong></h2> <h4><strong>Global Operating Model & CoE Leadership</strong></h4> <ul> <li>Establish and lead the Global Center of Excellence as the owner of operating standards, governance, tooling, and analytics.</li> <li>Design and operationalize a hub-and-spoke model that balances global consistency with strong regional execution.</li> <li>Standa