Description du poste
<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><p>As a leader in our Product Support organization, you’ll have a unique opportunity to lead and establish our Technical Quality and Enterprise teams in our Bengaluru Hub, ensuring we effectively identify, investigate, and resolve complex product issues at scale. As a founding Support leader in India, you’ll shape this function from the ground up—setting strategy, hiring and developing high-performing talent, defining how we partner with Product and Engineering, and building the systems needed to improve product quality for our customers, including our most strategic Enterprise users.</p> <p>You’ll partner closely with Product, Engineering, Support Operations, and Enterprise Support to strengthen feedback loops, improve workflows, and drive meaningful product improvements. This role requires balancing technical depth, customer experience, and operational excellence. We’re looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a fast-paced, evolving environment.</p> <p>This role will be based in our Bengaluru office.</p> <h4>What you’ll do at Figma:</h4> <ul> <li>Build and lead the Technical Quality function in India, setting a high bar for technical excellence and customer experience</li> <li>Serve as the founding Support leader in Bangalore, establishing team structure, hiring,