Principal Engineer

<div class="content-intro"><p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. </p> <p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. </p> <p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p></div><h2>What's the opportunity? </h2> <p>Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives.<strong> </strong>You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.</p> <p>Learn more about our engineering culture at <a href="http://intercom.engineering/">intercom.engineering</a></p> <h2>What will I be doing? </h2> <p>As an experienced engineer you will:</p> <ul> <li>Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.</li> <li> <p>Provide assessments of p