Description du poste
Rising Hope UMC is a faith-based community dedicated to serving our neighbors experiencing poverty and homelessness. Through ministries such as our Food Market, Rising Hope Kitchen, Hope Closet, Hypothermia Shelter, and Drop-in Center, we provide both physical and spiritual sustenance in an inclusive and compassionate environment. Position Summary Hypothermia Coordinator plays a pivotal role in overseeing year-round hypothermia services and managing the shelter program during the winter season. This position requires strong organizational skills, effective communication, cultural sensitivity, and a commitment to creating a welcoming environment for all guests. Hypothermia Coordinator reports to the Emergency Services Manager. This is a full-time position with varied hours depending on the season. The schedule will primarily be Monday–Friday, daytime hours, however, the schedule will include on-call evening, weekend, and overnight support during expanded sheltering. Some nights and weekends required. Hypothermia Coordinator Responsibilities Year-Round Responsibilities Maintain a culture that exemplifies Rising Hope’s core tenets of creating a loving and inclusive environment for all persons. Exemplify the standards necessary to lead within a faith community environment. Build positive relationships with guests from diverse backgrounds. In collaboration with the Emergency Services Manager, manage the hiring process for expanded sheltering staff. Work with Emergency Services Manager and the Day-time Care Coordinator to conduct needs assessments, make referrals, and assist with shelter entry screenings for guests experiencing homelessness. Ensure all required documentation is received and data inputs are completed in an accurate and timely fashion for tracking and reporting for guests. Ensure accurate data quality across all databases. Maintain progress notes on shelter guests. Assist in recruiting additional faith based and non-faith based organizations as partners in our sheltering efforts. Help with training volunteers, ensuring the fellowship hall remains clean, sanitized, and orderly. Hypothermia Season (November – March) Manage daily operations of the hypothermia shelter program. Train and support staff and volunteers on tasks related to hypothermia/extended sheltering needs. Create and oversee Resident Service Specialist (RSS) staff schedules. Create and oversee Volunteer schedules and tasks specific to this department. Assist with emergency responses during extreme weather, including extended drop-in hours and extreme cold services. Provide backup support to the hypothermia team leader or program staff when all options for coverage have been exhausted. Non-Hypothermia Season (April – October) Complete an annual review of hypothermia operations, seeking input from staff, volunteers, and guests, and implement program improvements. Strategize potential plans for inclement weather days that fall outside of hypothermia season. Explore opportunities for expanded sheltering at alternative locations. Skills and Qualifications Ability to lift/pull up to 50 pounds and perform physical tasks such as standing, bending, or walking for extended periods. Strong organizational, communication, and customer service skills. Comfortable with data collection and digital record-keeping. Ability to work effectively in a team environment with diverse populations. Preferred Qualifications Bachelor’s degree in health, human services, social services, or a related field (or equivalent experience). Minimum of 2 years’ experience in human services, social services, or a related field. Experience working with individuals experiencing homelessness, mental health challenges, substance use, or trauma. Familiarity with nonprofit organizations and faith-based community settings. Proficiency in both Google and Microsoft Office platforms.