Manager, Movement Technology Support Team (RS LLC)

Resilient Strategies Manager, Movement Technology Support Team About Resilient Strategies LLC Resilient Strategies (RS) is an organization that provides a robust and values-aligned infrastructure that is nimble, agile and responsive to program, political and campaign demands while maintaining compliance and efficiency for its partner organizations working for social justice. Within the Resilient Strategies Network, partner organizations can tap into the benefits of easily sharing staff and resources across multiple political projects (whether they be 501c3s, 501c4s, PACs, or other entities) with a consolidated backend to handle financial and legal services, cost allocation, human resources, payroll/benefits management, grants and contract management, technology infrastructure and support, and other core services. Resilient Strategies partners with key grassroots organizations led by working class people of color. As a movement operations organization, we believe in building thoughtful systems that support a people-powered movement. Providing backend support to our partner organizations increases their ability to build power and fight for justice in working-class communities of color. Position Overview Reporting to the Movement Technology Director, the Manager, Movement Tech Support Team will lead a small but mighty team of Support Specialists to provide timely, relevant IT services and support to RS staff, RS Network partner organizations, and external clients as needed. The incumbent will bring both technical savvy and supervisory experience to this role, providing direction for RS’s technical infrastructure and mentoring staff. Role and Responsibilities: Tech support delivery 35% Own the overall delivery of technical support services within RS and for network partners (approximately 300 employees across 65 organizations) Manage provisioning and administration of software and hardware, mobile device management, employee onboarding and offboarding, and digital security infrastructure Provide new employee tech orientations and develop and facilitate ongoing presentations, trainings, and workshops as needed Be responsive to urgent tech needs both internal to RS and throughout the network Triage requests and set priorities across disparate areas of IT work and provide hands-on support Proactively manage stakeholder requests and make appropriate staffing decisions to support anticipated workload Identify inefficiencies and create digital infrastructure or automation to support organizational capacity Manage relationships with network partners and meet regularly with them to assess and advise for ongoing tech needs Follow contemporary IT, movement tech, and digital security events and apply that information to our team’s strategy Tech Support Team supervision and development 30% Supervision and staff development Manage and grow Tech Support Team to become experts in their areas of work and support the creation of educational programs for skill development Cultivate Tech Support Team members’ leadership capacities within movement technology work Project management Support team members in tracking workplans and progress Use data to identify and address gaps in team capacity Rapid response technology deployment 15% Setup and manage IT and technology infrastructure and resources for emergent and urgent campaigns and programs Implement solutions as needed Long-term planning 15% Stay abreast of latest developments and trends in IT Build and maintain a roadmap of longer-term projects to improve efficiency and and efficacy of RS infrastructure Partner with Digital Security Program Managers to strengthen internal and network digital and data security Thought leadership and community building for movement technology and technologists 10% Alongside Movement Tech Co-Directors, build relationships with other movement-aligned tech vendors and service providers that can support in meeting partner IT needs Set processes for how to manage expectations and timelines between Tech Support Team, third-party providers, and partners Thought leadership and strategic intervention in the role of technology as a tool of oppression or liberation Required Qualifications 3+ years of experience in any combination of information technology, risk management, and information security Proven track record of successfully implementing and managing ITSM programs and initiatives Expertise in client relationship management, and supervising an ITSM and helpdesk team, especially in an MSP environment. Proven ability to collaborate, build relationships, and influence stakeholders at all levels to ensure buy-in and compliance with digital security policies and practices Strong knowledge of industry standards and best practices in security and risk management Strong understanding of emerging digital security threats and trends Preferred Qualifications ​​Experience working or volunteering in nonprofit, movement, or political organizations Solid organizational and communication skills ​​IT certifications, such as CompTIA A+, Security+, and Project+, or technical experience that is equivalent to or beyond the knowledge areas of these certifications. Familiarity with FOSS and office software environments outside of Google and Microsoft Familiarity with the NIST CSF or other cybersecurity frameworks, and their implementation at an organizational level Ability to effectively communicate complex concepts to both technical and non-technical stakeholders Commitment to social and economic justice Work Environment / Physical Demands This position is based in Oakland, California with a hybrid work schedule of 2 days in-person / 3 days remote; we are open to remote placement for folks who can travel to the San Francisco Bay Area regularly (4 times per year). Must be able to work on a computer including sitting at a desk for extended periods of time with or without reasonable accommodation; manual dexterity to operate a keyboard; able to see or read a computer screen and printed material with or without vision aids; able to speak clearly and in audible tones on the phone and in-person and be understood by others; able to hear and understand speech, including on the phone; able to understand and follow oral and written instructions; able to occasionally lift objects weighing up to 10 pounds, etc. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment Terms This is a full-time, exempt position of 40 hours per week with an estimated salary range of $77,250 - $92,700 annually, depending on experience. We offer a competitive health benefits package that includes medical, dental, vision, eligibility for a 401(k) plan after six months of employment, and a generous paid time off schedule. How to Apply Submit a resume and cover letter through this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c858a322-00a0-4526-9713-59699ec1e4bf&ccId=9200104412406_2&jobId=593161&lang=en_US&source=CC2 Applications will be reviewed as received. Resilient Strategies is an equal opportunity, affirmative action employer. Folks who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or gender-based violence are encouraged to apply. Pursuant of the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.