Funeral Home Administrator

Overview Supports the daily operation and staff of the The Co-op Funeral Home and People’s Memorial Association by providing customer service to members, families and the general public, as well as balancing administrative duties. Duties and Responsibilities Front desk: act as the first point of contact for clients, families, and visitors. Greet them and make them feel comfortable, regardless of their emotional state. Phone service: answer phone calls for The Co-op Funeral Home, providing information, triage to other staff, and problem solving. Office management: handle incoming and outgoing mail and email, manage housekeeping, oversee proper inventory of office supplies and other equipment, and submit purchase requests to management. Assist Funeral Directors as needed with clients (Releasing cremated remains, receiving paperwork, scanning files, scheduling appointments, process payments, recording demographic information, etc.). Qualifications Strong customer service skills, patience, empathy, and ability to maintain composure across various situations; Friendly – presents a courteous, respectful, and calm demeanor to all; Emotional generosity – ability and willingness to offer comfort and support to people in distress, whether clients or team members; Resilience – ability to manage own emotions, demonstrate self-control under pressure or adversity, and practice self-care; Flexibility – ability to prioritize multiple tasks simultaneously, adapt to new situations and to change focus unexpectedly, sometimes several times during a day; Strong attention to detail especially with regard to repetitive data entry tasks; Project management skills: attention to detail, ability to track tasks to completion, ability to foresee, prevent or solve problems; Background experience in office operations and/or administrative support is preferred; Knowledge of operating standard office equipment, including multi-channel phones, printers, scanners, Google Workspace (Gmail, Google Calendar, etc.), Microsoft Office, Excel, and Word Docs; Customer Relationship Management (CRM) and database experience (Little Green Light, Osiris) preferred; Knowledge of King County/Washington State/regional geography; English fluency required; business conducted in English with translation services available; Experience in a funeral home or related funeral industry service is preferred but not required; Employment Benefits Non-exempt employees are entitled to 30 minutes paid lunch time and two paid 15-minute breaks during a continuous eight-hour period in accordance with Washington State Law; Non-exempt employees are eligible for overtime (paid at 1.5x typical pay rate) when approved by the Managing Funeral Director; Seven paid holidays per year where the office is closed (New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day); Five additional floating holidays that may be scheduled off within four weeks of the following holidays (office remains open): Martin Luther King Jr's Birthday, Presidents’ Day, Indigenous People’s Day, Veterans Day, Friday after Thanksgiving); Ten days of paid annual leave annually, accrued at a rate of 3.0769 hours per pay period (two weeks). Paid annual Leave increases to thirteen days starting your second year, fifteen days your fourth year, and twenty days your tenth year; 28 days of paid personal leave annually, accrued at a rate of 8 hours per pay period (two weeks). Personal leave combines mental health leave, sick leave, parental leave, and leave to care for loved ones. We understand the nature of our work is emotionally taxing and we offer ample paid time off to help employees practice self care and take care of their physical and mental needs.