Family and Peer Support Coordinator

The Family and Peer Support Coordinator is responsible for building and sustaining meaningful relationships with Tuesday’s Promise families and coordinating the organization’s peer support programming. This position serves as an important bridge between the organization and the 9/11 community, surviving spouses, Gold Star families, and individuals impacted by post-9/11 military service loss. The role combines direct family engagement and individualized support with the coordination, development, and ongoing management of peer support groups. Responsibilities include welcoming and screening prospective participants, connecting families with appropriate programs and resources, coordinating peer support group operations, and recruiting, training, and supporting volunteer facilitators. The ideal candidate brings deep empathy, cultural humility, and experience working with grief-affected populations, along with strong organizational, communication, and relationship-building skills. Essential Duties and Responsibilities Peer Support Group Coordination and Management Coordinate the scheduling, organization, and ongoing operations of Tuesday’s Promise peer support groups. Maintain an updated calendar of active groups, facilitators, and participant rosters. Respond to individuals expressing interest in joining a peer support group. Conduct initial outreach and participant screening to understand individual needs, group preferences, and readiness for participation. Match participants with appropriate peer support groups based on their circumstances and needs. Facilitate introductions between new participants and group facilitators. Maintain regular communication with participants to encourage engagement and continued participation. Monitor group participation, identify barriers to engagement, and recommend improvements. Identify opportunities to expand group availability and reach additional families nationally. Support and facilitate family gatherings, individual listening sessions, commemorative events, and other engagement opportunities in a trauma-informed manner. Attend program, family engagement, and fundraising events as needed. Collaborate with the marketing team to ensure outreach, registration, and family engagement efforts are timely and effective. Collaborate with the CEO, Finance Director, and grant writers to ensure grant-funded family engagement events meet deliverables and remain within budget. Facilitator Recruitment, Training and Development Identify and recruit prospective peer support group facilitators from Tuesday’s Promise community. Build relationships with prospective facilitators and communicate expectations and responsibilities. Coordinate facilitator onboarding, training, and ongoing professional development. Maintain facilitator records, training documentation, and group assignments. Provide ongoing administrative and programmatic support to facilitators. Organize and lead monthly facilitator meetings to share updates, discuss challenges, exchange best practices, and strengthen consistency across groups. Help cultivate a collaborative facilitator community that supports the mission and values of Tuesday’s Promise. Case Management and Family Support Serve as a consistent, compassionate point of contact for families seeking information, support, or connection to Tuesday’s Promise programs and services. Build and maintain long-term, trusted relationships with the 9/11 community and Gold Star families. Conduct individual outreach and listening sessions to understand family needs, provide emotional support, and identify appropriate resources and services. Coordinate with partner organizations, government agencies, and advocacy groups serving 9/11 families and military families of the fallen. Identify and build new partnerships with like-minded organizations to facilitate reciprocal referrals. Coordinate warm referrals and introductions to appropriate internal and external resources, ensuring continuity of support. Recognize situations requiring escalation to program leadership or additional professional resources. Maintain complete and up-to-date records of family interactions, referrals, and services provided in the organization's database. Administration and Reporting Assist with the development and implementation of program procedures, guidelines, and best practices. Gather participant and facilitator feedback to assess program effectiveness and identify opportunities for improvement. Track program metrics, including family outreach, inquiries, participant screenings, group placements, participation, retention, referrals, and facilitator capacity. Maintain accurate and timely program records and database information. Track engagement efforts, partnerships, and program outcomes; prepare reports for leadership and funders. Assist with program reporting and outcome measurement. Provide general program support and assistance to the Programs Department as needed. Qualifications and Skills Bachelor's degree in social work, psychology, public health, communications, nonprofit management, or a related field (or equivalent lived or professional experience). 1–3 years of experience in community engagement, outreach, grief support, advocacy, human services, nonprofit programming, or a related field. Experience working with bereaved, trauma-impacted, military and/or 9/11 families or survivor communities preferred. Strong interpersonal, listening, and facilitation skills, including the ability to engage individuals navigating grief, loss, and life transitions. Deep empathy, emotional intelligence, and cultural humility, with respect for diverse grieving practices. Strong relationship-building and communication skills, both written and verbal. Demonstrated organizational skills, attention to detail, and ability to manage multiple priorities. Ability to work independently while collaborating effectively with colleagues, volunteers, and external partners. Ability to maintain confidentiality, discretion, and appropriate professional boundaries. Training in trauma-informed care, grief counseling, peer support, or crisis response preferred. Familiarity with benefits systems, victim compensation, or survivor services preferred. Proficiency with Microsoft Office, virtual meeting platforms, and database systems. Valid driver's license and willingness to travel to events and transport supplies as needed. Personal connection to the military or 9/11 community is valued but not required. Performance Expectations and Measures of Success Success in this position will be measured by: Timely outreach and consistent follow-up with families and prospective participants. Development and maintenance of trusted relationships with families and community partners. Successful identification of family needs and coordination of appropriate referrals and resources. Consistent screening and appropriate placement of participants into peer support groups. Successful coordination, engagement, and retention of active peer support groups. Recruitment, onboarding, and ongoing support of qualified peer support facilitators. Completion of monthly facilitator meetings and ongoing facilitator development. Successful planning and support of family engagement activities and events. Accurate tracking and reporting of program participation, referrals, partnerships, and outcomes. Demonstrated progress toward becoming a qualified Peer Support Group Facilitator. Position Growth This position offers an opportunity for professional growth within Tuesday’s Promise. The individual will initially focus on family engagement, peer support program coordination, and facilitator development, with the long-term goal of becoming a trained Peer Support Group Facilitator and assuming direct responsibility for facilitating one or more peer support groups. As the organization and its programs expand nationally, this position may take on additional responsibilities related to family engagement, facilitator