Manager, Volunteer Leadership, Operations & Experience

Program Summary: HRC’s Volunteer Leadership program builds and supports volunteer leadership across local steering communities and the national Board of Governors. Volunteers advance HRC’s mission through fundraising, membership growth, advocacy, political engagement, coalition-building, and community participation. The program recruits leaders from LGBTQ+ communities and allies and equips them with meaningful opportunities, resources, and development. Position Summary: The Manager, Volunteer Leadership Operations & Experience strengthens the systems and day-to-day volunteer experience that help HRC’s national volunteer network work reliably. The Manager leads core operational workflows, resource upkeep, communications production, data tracking, logistics, onboarding, and follow-through. The role also serves as the primary staff partner for an assigned portfolio of steering committee communities. Reporting directly to the Vice President, the Manager works across the team to translate established priorities into organized, accessible, and consistent support. In the proposed design, this is an individual-contributor role with no direct reports. The Manager works alongside the volunteer leadership team, owns a distinct operations and experience portfolio, manages assigned communities, and provides especially close operational support to the Vice President. Position Responsibilities: Volunteer Operations and Experience: Own and improve the recurring operating calendar, workflows, templates, action tracking, and follow-through that support the Volunteer Leadership team and its volunteer network. Coordinate the volunteer journey from inquiry and onboarding through training, participation, recognition, and continued engagement, in partnership with volunteer leadership team. Develop practical systems that make information, resources, and next steps clear to volunteers and staff partners. Volunteer Platform, Resources, and Communications Production: Serve as the day-to-day operational lead for the Community Hub, coordinating upkeep, troubleshooting, user support, content maintenance, and requests for improvements. Maintain accurate, current volunteer resources, calendars, reference materials, and team-facing documentation. Coordinate the communications calendar and produce, format, and distribute recurring volunteer communications and materials in partnership with the Deputy Directors, who retain strategic ownership of portfolio messaging and digital engagement. Data, Reporting, and Continuous Improvement: Maintain volunteer records and operational tracking with appropriate attention to data quality, privacy, and confidentiality. Support annual goal setting and quarterly reporting by gathering, organizing, and presenting information about volunteer participation, training, retention, community activity, and related outcomes. Identify operational bottlenecks and recurring volunteer experience issues; recommend and implement improvements within agreed priorities. Assigned Community Portfolio: Serve as the primary staff partner for an assigned portfolio of steering committee communities, building sustained relationships with volunteer leaders, and supporting annual work plans. Coach and support local leaders as they organize volunteers and advance HRC’s fundraising, membership, political, equity, and community engagement goals. Coordinate closely with the relevant Deputy Director, internal staff partners, and organizational teams so each community has clear points of contact and support. Participate in community meetings, events, and leadership development as needed. Community assignments are part of the role alongside its operations portfolio. Vice President Support: Provide close operational support to the Vice President, including preparation for Board of Governors activities, retreats, briefings, and follow-through. Coordinate shared team calendars, meeting logistics, onboarding workflows, records, and action items; surface timing conflicts and capacity needs to the Vice President. Work as a partner to the Deputy Director(s), enabling strategic portfolio work through reliable systems and coordinated execution. Maintain clear ownership of operational deliverables without taking over another staff member’s community relationships or strategic portfolio. Cross-Department Partnership and Program Administration: Coordinate materials, handoffs, volunteer logistics, and information flow with Membership, Leadership Giving, Events & Activations, Campaigns, Communications, Development Operations, and other partners as needed. Provide operational coordination for affinity group work—such as meeting logistics, communications production, resource upkeep, and tracking—when assigned and within capacity. The Vice President and affinity staff leads retain program strategy and substantive content. Support budget administration, resource tracking, reimbursements, and other program operations in coordination with the Vice President and Development Operations. Perform other duties consistent with the role and the needs of the program. Position Qualifications: At least 2 years’ experience in development, fundraising and volunteer leadership. Relevant experience in territory management, volunteer engagement, program operations, project coordination, or community-based work, preferably in a large or complex organization. Strong project management skills, including the ability to organize overlapping timelines, details, and follow-through across multiple communities. Experience building or maintaining operational workflows, digital platforms, records, calendars, events, training logistics, or volunteer resources. Clear writing, editing, communication, and customer service skills; ability to make instructions and next steps easy to use. Strong interpersonal skills and the judgment to work with volunteer leaders, staff, board members, and community partners on sensitive matters. Ability to use data and feedback to track progress, maintain accurate records, and improve systems and experiences. Commitment to LGBTQ+ equality and demonstrated ability to work respectfully across diverse communities and identities. Ability to work collaboratively, receive and provide feedback, and contribute to a team with distinct but connected responsibilities. Flexibility to work occasional evenings and weekends and travel as required to support assigned communities and national program activities. Final travel expectations to be confirmed. All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.