Case Manager, Permanent Supportive Housing

Case Manager, Permanent Supportive Housing St. Vincent de Paul Society of Marin County San Rafael, CA Description Case Manager, Permanent Supportive Housing (PSH) has 3 open positions - 1 of which is required fluency in Spanish and 1 of which is temporary through February 2027. About St. Vincent de Paul Society of Marin (SVdP): Hunger, poverty, and homelessness hurt everyone. As a charitable social services organization, St. Vincent de Paul Society of Marin County’s mission is to work daily to help individuals and families with food, housing, and crisis assistance to restore dignity and a chance for a better life. We are affiliated with one of the oldest and most effective charitable organizations in the world, the Society of St. Vincent de Paul, a Catholic lay organization of nearly 700,000 people headquartered in Paris, France that helps people living in poverty in 142 countries on five continents. In the US, membership totals 172,000 in 4,600 local communities. However, we are an independent, nonprofit organization that is governed by its own Board of Directors and is solely responsible for its own fundraising and program operations. All of the donations we receive serve the people of Marin. We believe that everyone needs food, housing, dignity and a chance for a better life – no one can do it alone. Our goal is to provide compassionate care and critical services to residents of Marin County who are struggling to make ends meet, but are not receiving the help they need. Here in Marin, since 1946, our key crisis assistance programs support over 8,000 people annually and have grown to include a free dining room, a homeless outreach team, and housing and crisis assistance. If you seek work that is more than just a job but the opportunity to give back to your community, then SVdP may be the place for you. We are looking for staff who are ready for a career with a mission-driven organization, want to be valued for your unique contributions, have diverse experience and skills, and want to join a committed and excited community. If this sounds like you, we would love to have you join our team! The Case Manager, PSH helps chronically homeless individuals engage in Intensive Case Management in a meaningful way, whether currently or formerly living in an encampment. This role works with clients to reduce the impact of homelessness, assisting them in meeting their goals to achieve sustainable housing. This role focuses on working with these residents in an ongoing manner to ensure they are linked to mental health and other services, whether housed or not. The Case Manager, PSH must be an energetic self-starter, passionate about helping homeless individuals, have excellent communication skills, be attentive to detail and relentless in driving towards outcomes. This role requires being familiar and comfortable with homeless individuals, street culture, and community resources. The position also must demonstrate an ability to establish trusting, hopeful relationships with the clients they serve, using a client-centered, trauma-informed approach. These are full-time, non-exempt positions reporting to the Program Manager, PSH and working onsite in downtown San Rafael and in the field throughout Marin County, CA. The Case Manager, PSH must be an energetic self-starter, passionate about helping homeless individuals, have excellent communication skills, be attentive to detail and relentless in driving towards outcomes. This role requires being familiar and comfortable with homeless individuals, street culture, and community resources. The position also must demonstrate an ability to establish trusting, hopeful relationships with the clients they serve, using a client-centered, trauma-informed approach. This is an in-person, field-based position requiring regular work outside the office. Case-management services may take place in SVdP offices, client residences, hospitals, housing sites, social-service and healthcare facilities, and other community locations appropriate to client needs. The Case Manager must have a valid California Driver’s license to travel to and access these locations and perform in-person case-management services in varied field environments, with or without reasonable accommodation. After a successful performance review at six months, one remote workday may be approved. We are hiring three Case Managers, PSH - one of which is required to be bilingual, fluent in Spanish, and one will be a temporary hire through February 2027 to cover for a leave of absence. If you are bilingual, please share with us in a cover letter your level of bilingual proficiency. PRIMARY RESPONSIBILITIES: Assess (using the MAV-SA or other assessment tool) clients along with the following metrics: client strengths and resources, housing needs, cultural identity, behavioral health, medical, social, family support, education and employment history. Work in partnership with clients to create an individualized plan that articulates the client’s goals for housing, treatment, and documents (in case notes and HMIS/WZRD systems) the specific interventions planned to assist the client to achieve these goals. Maintain frequent, ongoing client contact based on individual client needs. Conduct regular in-person meetings, including home and field contacts when appropriate. Higher-need clients may require more frequent engagement and support. Develop and provide (or connect to) high quality interventions and services in support of wellness and recovery. Conduct outreach as needed to locate, engage, and maintain contact with clients who may be difficult to reach or who do not reliably present at an office for services. Provide strength-based case management, skills development, assistance with medical care services and support, therapy, crisis intervention, and peer and family support. Document clear and concise case notes and client-related expenses in one or more database systems as required. Identify and then provide the type and intensity of service that the client needs to ensure the best opportunity for achieving success in exiting homelessness. This can mean frequent check-ins, transportation to services, addressing issues related to mental illness and/or substance use, enlisting stabilization and/or crisis services. Provide housing location services, including but not limited to, determining the characteristics of a unit appropriate for a client (geographic location, community ties, safety, unit accessibility, etc.); locating potential units near public transportation and other amenities; networking and maintaining relationships with landlords; and accompanying client to open houses and housing application appointments. Accompany clients to housing-related appointments, housing interviews, housing-determination meetings, voucher-issuance sessions, open houses, and application appointments when appropriate. Assist clients in securing necessary personal documentation and completing required paperwork, including “reasonable accommodation” to qualify for a MHA, or other, rental subsidy or housing voucher. Assist clients with the move-in process, including coordinating or arranging transportation, moving assistance, deposits, utilities, household items, and other supports necessary to establish housing. This clarifies that the essential function is arranging and supporting the move, rather than automatically requiring the Case Manager to personally lift or transport a client’s belongings. Provide housing stabilization services, such as ensuring the client can maintain a space clean enough to pass inspection, can manage their finances or is connected to a representative payee, and can navigate transportation if necessary to reach appointments related to health and benefits; and intervening with landlords if needed. Respond to housing crises and work with clients and community partners to preserve housing stability or assist with relocation or re-housing when necessary. Work collaborat