Volunteer Coordination Fellow

Company Overview Baseline, formerly Golden State Opportunity, is a nonprofit working to build economic power and create a future where everyone has the opportunity to thrive. We believe economic dignity shouldn’t be a goal. It should be the baseline. We work alongside individuals, families, and communities to expand access to the resources, opportunities, and policies that help people move beyond getting by and build lasting financial security. Through grassroots advocacy, community partnerships, and culturally relevant outreach, we connect Californians with resources that strengthen their economic well-being. Our work is grounded in the experiences of the people and communities we serve, and what we learn on the ground informs our policy advocacy and drives solutions that create lasting change. Today, as Baseline, we’re building toward a future where hard work leads to economic security, every Californian has the power to shape their futures, and everyone has a fair opportunity to build wealth and thrive. Because when we raise the baseline, we make lasting economic change possible for all. Job Summary Baseline’s Organizing Fellowship is an opportunity for aspiring leaders in nonprofit, anti-poverty, or advocacy work to gain critical organizing and leadership skills. The fellow will use our broadcast texting platform to engage with more than 2 million low-income Californians about federal, state, and local benefits that they may be eligible to receive. The fellow will graduate not only with practical skills and knowledge, but as a part of a network of passionate leaders in the anti-poverty workspace. As part of the program, the fellow will regularly meet with Baseline leadership to learn about nonprofit, anti-poverty, and advocacy careers. Schedule & Seasonal Workflow The Fellow role is part-time and tightly aligned with the 2027 Volunteer Coordination Grants Schedule and Tax Season. We work with fellows to craft a schedule between the hours of 9AM-8PM Monday-Friday, 8-10 hours a week for the duration of the fellowship. Jan 18–31: Onboarding & Launch Prep Approximately 5 hours total across 2–3 days Complete orientation, tools training, privacy training, and review of volunteer communication practices. Learn Mobilize tools and workflows, including reviewing registrations, tracking attendance, and communicating with volunteers. Practice using Mobilize, Slack, email, and shared tracking documents to coordinate volunteer outreach. Learn the volunteer recruitment, training, and placement process, including how volunteers are matched to tax-filing events. Review communication templates, reminder schedules, and procedures for handling volunteer questions, cancellations, and staffing gaps. Establish a system for monitoring volunteer communications and identifying messages that require staff follow-up. Confirm weekly availability and coverage blocks for volunteer outreach and event coordination. Feb 9–June 30: Main Campaign — Volunteer & Event Coordination Approximately 10 hours per week across five days , with flexibility to increase support around major tax-filing events, volunteer registration deadlines, training, and Tacos & Taxes events. Volunteer recruitment, placement & communication Communicate with registered and prospective volunteers about training opportunities, upcoming shifts, and placement at tax-filing events. Follow up with volunteers who have not completed registration, training, or placement steps. Send event reminders and coordinate shift confirmations, including following up on cancellations and identifying replacement volunteers when needed. Monitor volunteer email responses and other communication channels, answer routine questions, and escalate questions or issues that require staff support. Maintain ongoing communication with volunteers and prospective volunteers through email, Slack, and other designated channels. Help re-engage interested volunteers and identify individuals who may be interested in future opportunities or leadership roles. Volunteer tracking & event readiness Maintain accurate, up-to-date records of volunteer registrations, training status, shift assignments, confirmations, cancellations, and attendance using Mobilize and designated tracking tools. Monitor upcoming events to identify understaffed shifts, unconfirmed volunteers, and potential coverage gaps. Flag staffing risks, last-minute changes, and recurring volunteer challenges to the organizing team as early as possible. Support the team in ensuring each tax-filing event has sufficient trained volunteers and that placement information is communicated clearly. Document outreach activity, outstanding follow-ups, and next steps so the team has visibility into volunteer readiness. Tacos & Taxes event coordination Assist with managing registrations and attendee communications for Tacos & Taxes events. Send attendance confirmations, event reminders, and follow-up communications as needed. Track registration and confirmation status, communicate attendance updates to the organizing team, and flag potential attendance or logistical concerns. Help ensure event organizers have timely, accurate information about expected attendance. Weekly Rhythm: February–June Monday/Tuesday: Review upcoming events and staffing needs; send volunteer reminders, confirm shifts, follow up on outstanding registrations and training requirements, and communicate upcoming opportunities. Wednesday: Continue volunteer outreach and follow-up; update tracking documents, resolve routine questions, and address outstanding confirmations or placement needs. Thursday/Friday: Participate in a 30-minute team check-in; report on staffing and confirmation status, upcoming event readiness, cancellations, and challenges. Document progress, flag issues, and identify adjustments needed for the following week. Ongoing throughout the week: Monitor the designated volunteer communications inbox and Slack channels, respond to routine inquiries, escalate urgent issues, and keep volunteer records current. End of June: Wrap-Up & Transition Close out volunteer recruitment and event coordination activities for the campaign. Reconcile volunteer registration, placement, confirmation, and attendance records. Summarize key outcomes, including volunteer outreach, registrations, training participation, shift coverage, attendance, and outstanding needs. Document lessons learned, communication templates, tracking processes, and recommendations to improve future volunteer coordination. Identify and transition engaged volunteers, repeat volunteers, and potential volunteer leaders to the Senior Digital Organizer for continued relationship-building. Organize and hand off relevant records, outstanding follow-ups, and reusable resources to the team. This role requires flexibility to meet program and community outreach needs. Key Responsibilities Volunteer & Event Coordination Approximately 8-10 hours per week Support volunteer recruitment, registration, training, and placement at tax-filing events by communicating with current and prospective volunteers. Coordinate volunteer communications through email, Slack, Mobilize, and other designated tools, including answering questions and sharing information about upcoming opportunities. Send event reminders and coordinate shift confirmations, including following up with volunteers who have not confirmed their attendance and communicating cancellations or schedule changes. Maintain accurate, up-to-date volunteer records, including registration status, training completion, shift assignments, confirmations, and attendance. Monitor upcoming tax-filing events to identify staffing gaps, follow up on outstanding placements, and alert the organizing team to potential coverage issues. Assist with managing Tacos & Taxes event registrations by sending attendance confirmations and reminders, tracking responses, and communicating updates to event organizers. Help maintain organized volunteer communicat