Operations Manager

About the Role: The Operations Manager owns the day-to-day operational infrastructure that keeps BHEF — a small, primarily remote nonprofit network — running effectively. Reporting to the CFO and working closely with other senior leaders, this role manages systems across network operations, people operations, finance and compliance, events, and office and technology. The role maintains internal controls, supports our network, and ensures organizational requirements and deadlines are met. The rhythm of this role is shaped by BHEF’s two annual convenings. Most of the year centers on operations, HR, and finance, with ongoing network and event support. In the six to eight weeks leading up to each convening, events take the lead, and the timing is predictable enough to plan other work around it. This position is ideal for a highly organized, resourceful professional who enjoys wearing multiple hats, improving processes, and keeping an organization running smoothly. Work Arrangement: Hybrid. The role requires going to a DC office up to once a week (flexible timing) and Up to 10% travel, including onsite support for 2 convenings annually What You'll Do: Network Operations and Events (40%) Administer network dues and program invoicing, tracking payment status with accounting and flagging overdue accounts Manage the member and partner onboarding and renewal workflows, from signed agreement through activation and renewal Maintain accurate member records in HubSpot and produce regular reporting on membership status, renewals, and invoicing, flagging at-risk members to network leadership Manage logistics for BHEF’s two annual convenings and other in-person network events, working against workplans, timelines, and budgets set by event leadership Manage venue, vendor, and speaker logistics, including space, catering, signage, travel, contracts, and event insurance; source and contract A/V vendors in coordination with the communications team Manage event registration, including setup and ongoing management in the event management system (Whova) and weekly registration tracking and reporting to event leadership Prepare attendee lists, nametags, seating assignments, and function sheets, and coordinate logistical reminders to attendees and speakers Serve as the primary onsite logistics point person, troubleshooting issues during events, and close out vendor invoices and payments after each event People Operations (20%) Serve as benefits coordinator: manage annual open enrollment, communicate updates to staff, and process employee changes Coordinate employee onboarding and offboarding, including benefits, payroll documentation, policies, records, systems access, and equipment Serve as backup for payroll submissions and reporting; manage unemployment and required employment reporting across states Administer timekeeping and PTO systems, including approval workflows, time allocations, and year-end carryover Maintain the annual HR calendar, required postings and forms, and employee records Business Operations Compliance and Financial Support (20%) Support the CFO with accounts payable and receivable, staff reimbursements, credit card reconciliations, and the annual audit Manage vendor accounts, subscriptions, and recurring expenses; maintain required documentation and support consistent procurement Manage organizational insurance policies, including renewals, coverage updates, and coordination with agents Maintain business licenses, registrations, and statutory filings across states Maintain the central electronic records system with appropriate retention practices, current policies, and audit-ready documentation Identify upcoming business compliance requirements or operational risks and escalate appropriately Office, Technology & Administrative Support (20%) Manage an office at 1 Dupont Circle, including regular visits for mail, checks, and deposits; serve as the central point of contact for staff operational questions Maintain software license and equipment inventories with external IT providers; support cybersecurity and data-management practices Oversee part-time remote administrative support, delegating routine tasks such as scheduling, file organization, data entry, and document preparation Lift and move office supplies and materials up to 25 pounds What We're Looking For: Associate or bachelor’s degree or equivalent relevant professional experience 5–7+ years of experience in operations, administration, nonprofit management, or a related field Experience supporting multiple operational functions, including HR administration, finance, vendor management, business compliance, or event logistics Exposure to or experience managing business operations inclusive of state licensing and certifications, etc. Strong organizational and project management skills, with the ability to manage competing priorities and deadlines independently Excellent communication skills and a collaborative, service-oriented approach to working with colleagues, partners, and vendors Proficiency with Microsoft Office and cloud-based business systems; experience with HubSpot, payroll, benefits, or financial management platforms is a plus Strong attention to detail, sound judgment, discretion, and comfort handling confidential information Ability to thrive in a small, primarily remote organization where flexibility, initiative, and problem-solving are essential