Annual Giving & Donor Relations Coordinator

About Heart for Africa Heart for Africa is a faith-based nonprofit dedicated to bringing HOPE to Eswatini, Africa, through Hunger relief, Orphan care, Poverty reduction, and Education. At the center of our work is Project Canaan, a 2,500-acre campus providing loving care and education to more than 460 children while creating employment opportunities, producing food, and supporting vulnerable communities throughout Eswatini. We believe lasting change happens through meaningful relationships, faithful stewardship, and a shared commitment to transforming lives. Position Summary Heart for Africa is seeking an Annual Giving & Donor Relations Coordinator to strengthen donor relationships and help grow financial support for our mission. This full-time, exempt position combines proactive donor relationship management with the coordination and execution of annual fundraising initiatives. Reporting to the Development leader, the Coordinator will manage an assigned portfolio of individual donors, build meaningful relationships through personal outreach, and help increase donor retention, giving, and long-term engagement. This is a highly relational position for someone who enjoys connecting with people, sharing compelling stories of impact, and inviting others to make a difference. The ideal candidate is proactive, organized, accountable, and comfortable initiating donor conversations. Success requires both a genuine interest in people and the discipline to follow through consistently. Key Responsibilities Donor Relationship Management & Stewardship Manage an assigned portfolio of individual donors, building relationships based on their interests, motivations, and giving history. Initiate regular personal conversations to thank donors, share meaningful updates, and strengthen their connection to Heart for Africa. Develop and execute individual donor stewardship and engagement plans. Maintain consistent outreach through phone calls, personal emails, meetings, and thoughtful follow-up. Communicate the impact of donor generosity through authentic stories from Project Canaan. Respond promptly to donor questions and requests, ensuring supporters feel valued and appreciated. Annual Giving & Portfolio Growth Sustain and grow an assigned donor portfolio through increased retention, additional gifts, and appropriate opportunities for increased giving. Make thoughtful, personalized invitations to support the mission. Coordinate assigned annual giving campaigns, including donor acquisition, renewal, retention, recurring giving, and year-end fundraising. Work collaboratively with Development and Marketing to implement fundraising campaigns and donor communications. Identify donors with potential for deeper engagement and coordinate appropriate next steps with the Development team. Monitor donor revenue, retention, engagement, and giving trends to identify opportunities for improvement. Collaboration, CRM & Accountability Maintain accurate and timely donor records, meaningful contact reports, and follow-up activities in DonorPerfect. Manage weekly outreach priorities, campaign deadlines, and donor stewardship responsibilities. Collaborate with Development colleagues on donor qualification, portfolio reviews, campaign execution, and annual planning. Track campaign performance and recommend practical improvements to fundraising and donor engagement activities. Demonstrate personal accountability, initiative, and strong follow-through. Qualifications Bachelor's degree or equivalent combination of education and relevant experience. Three to five years of experience in fundraising, donor relations, annual giving, relationship management, campaign coordination, sales, or nonprofit development. Strong interpersonal skills and demonstrated comfort initiating conversations and building relationships. Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities, donor relationships, and deadlines. Ability to coordinate fundraising campaigns and work effectively across teams. Familiarity with CRM systems and the ability to use donor data and fundraising reports to guide outreach. Proficiency in Microsoft 365. Sound judgment, initiative, curiosity, and a collaborative approach. Desire to serve in a Christ-centered organization with humility, integrity, gratitude, and care. Preferred Qualifications Experience managing an assigned donor portfolio. Demonstrated success with donor retention, stewardship, or annual giving campaigns. Familiarity with DonorPerfect or a similar nonprofit CRM. Experience with recurring giving programs, fundraising appeals, or donor segmentation. Experience working for a faith-based nonprofit or international humanitarian organization. Travel & Schedule Some domestic and occasional international travel may be required for donor meetings, events, and ministry activities, including occasional evenings and weekends. Compensation & Benefits This is a full-time, exempt position. Compensation is based on education and experience. The position is eligible for benefits and paid time off. How to Apply Please email your resume and a thoughtful cover letter explaining your interest in the position and Heart for Africa's mission to info@heartforafrica.org . Include "Annual Giving & Donor Relations Coordinator" in the subject line. We are looking for someone who wants more than a job. We are looking for a person who values relationships, takes ownership of their work, and is excited to contribute to lasting change in the lives of children and families in Eswatini.