Case Manager Advocate

The Case Manager Advocate position assesses clients and assists them in navigating resources and systems to support their psychosocial needs. This role supports volunteers and staff full-time during times when the Community Center is open to the public. This is an in-person position, located in the heart of Uptown Kingston, NY. Join a small but mighty and diverse team of individuals committed to serving the local LGBTQ+ community in the Mid-Hudson Valley. This is a non-exempt full-time position and reports to the Director of Programs and Services. Responsibilities ▪ Conduct initial intake assessments to determine program eligibility and identify client needs ▪ Work with clients to develop individualized service plans to meet client needs ▪ Assist clients in applying for benefits, including Victim Assistance Program funding, SNAP, health insurance, and other government programs ▪ Make referrals and coordinate care plans with community partner service providers ▪ Organize transportation to needed appointments and court appearances ▪ Accompany clients to court appearances for support and advocacy when needed ▪ Document client progress in notes ▪ Ensure confidentiality of all client correspondence and data ▪ Enter individual-level data into monitoring databases ▪ Prepare reports for Director of Programs, Executive Director, or Board as needed ▪ Respond to client and provider correspondence in a timely manner ▪ Other duties or tasks as assigned Qualifications ▪ Bachelor’s Degree in criminal justice, social work, psychology, or related field. ▪ Knowledge of relevant entitlement benefits programs and resources available to clients. ▪ Knowledge of the LGBTQ community’s political, civil, medical and social needs. General familiarity with LGBTQ culture and evolving trends and issues within the LGBTQ community. Lived experience is a plus. ▪ Demonstrated oral, written, and interpersonal communication skills. ▪ A strong commitment to the Hudson Valley LGBTQ Community Center’s mission, values, and goals. ▪ Demonstrated ability to work effectively and enthusiastically with people of diverse races, ethnicities, gender identities, sexual orientations and economic backgrounds. ▪ Proficiency in languages other than English, particularly Spanish, is a plus. ▪ Basic proficiency in Microsoft Suite and Google Workspace, and willingness to learn other applications and platforms as needed. ▪ Ability to prioritize and manage multiple tasks with attention to detail. ▪ Ability to work both independently and as part of a team. ▪ Ability to actively foster a supportive work environment focused on teamwork and shared purpose. The Community Center’s Commitment to Diversity, Equity, Inclusion, Accessibility and Belonging The Hudson Valley LGBTQ+ Community Center is an equal opportunity employer. Applications are encouraged from all regardless of their race, color, national origin, ancestry, sex, gender identity, marital status, religious creed, sexual orientation or disability.