Director of Care - Full Time - Halton Hills

**Job Description** Director of Care Role Description Mission As the Director of Care, you will contribute to Extendicare’s purpose of **Helping People Live Better** by leading a high-performing care team dedicated to ensuring residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with Extendicare standards, accreditation requirements, and provincial regulations. The DOC inspires and develops an engaged team of care professionals, fostering a culture of excellence, accountability, and continuous improvement. Building trust-based relationships with residents and families is essential to enhancing resident satisfaction and fulfilling our mission of providing people with the care they need, wherever they call home. Key Outcomes * Champion resident safety and continuous quality improvement initiatives. * Achieve high levels of resident and family satisfaction as measured through experience survey results. * Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs. * Foster a positive workplace culture and enhance employee engagement compared to the previous year. * Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures. Key Responsibilities Leadership & Team Development * Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance. * Foster a collaborative, accountable, and high-performing work environment. * Support employee engagement, retention, and professional growth. Education & Training * Ensure care staff complete required education and competency training. * Promote ongoing professional development and clinical excellence. Financial Stewardship * Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements. * Support budget development and monitor departmental financial performance through variance analysis. Regulatory Compliance * Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies. * Conduct timely investigations and implement corrective action plans as required. Risk Management * Identify and address resident care concerns and clinical risks. * Ensure immediate response to critical incidents and compliance with all reporting requirements. Customer Service * Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism. * Promote a culture of service excellence among all team members. Resident Care Management * Oversee resident assessment, care planning, and implementation processes. * Ensure indivi