Cloud Email Services Administrator (Term)

**Date Posted:** 11/09/2026 **Req ID:** 50719 **Faculty/Division:** VP-People, Finance & Digital Services **Department:** Enterprise Apps & Solutions Integration **Campus:** St. George (Downtown Toronto) **Position Number:** 00056900 **Existing Vacancy:** Yes **Description:** **About us:** The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications. **Your opportunity:** Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve email and collaboration services provided to the University’s students, faculty, librarians, and administrative staff. As the Email Services Support Analyst, you will be responsible for the efficient operation, maintenance, and support of the University's LISTSERV service as well as core email services provided on the Microsoft 365, SendGrid, and similar platforms. You will monitor system performance and troubleshoot issues as they arise, respond to client requests and questions in a timely and professional manner, ensure operational excellence through regular maintenance and updates, and collaborate with ITS and Divisional IT teams to deliver the highest level of service. **Your responsibilities will include:** * Troubleshooting complex computer system problems * Monitoring the performance and integrity of servers * Analyzing and monitoring vendor service and performance * Developing and editing standard operating procedures for IT services * Responding to service requests in a timely fashion * Creating complex and technical documentation and user support guides * Keeping well-informed on current technologies, best practices and industry standards **Essential Qualifications:** * Bachelor's Degree or acceptable combination of equivalent experience. * Minimum four years of recent and relevant experience administering and supporting enterprise email services. * Experience with L-Soft LISTSERV. * Experience with Microsoft Exchange Online, preferably in a federated environment. * Experience with Microsoft 365. * Experience troubleshooting email delivery across multiple heterogeneous systems. * Extensive experience with Microsoft Windows Server operating systems in an en