Systems Support Representative

**Date Posted:** 11/11/2026 **Req ID:** 50969 **Faculty/Division:** School of Graduate Studies **Department:** School of Graduate Studies **Campus:** St. George (Downtown Toronto) **Position Number:** 00058927 **Existing Vacancy:** Yes **Description:** **About us:** The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership. SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community. **Your opportunity:** Under the general direction of the Associate Director, Systems and Reporting, the Systems Support Representative (SSR) plays an important role in supporting the School of Graduate Studies (SGS) and graduate units by providing frontline technical support and training to staff and faculty using SGS-managed applications and institutional systems such as ROSI (Repository of Student Information), GradApp (Slate), Graduate Portal, and eMarks. This includes troubleshooting issues, guiding users through processes, executing assigned tasks according to an annual production calendar, configuring system features and applications, and promoting best practices to ensure data accuracy and efficiency. The SSR is responsible for managing user access rights for SGS applications and databases, processing requests for graduate record access in ROSI, and maintaining database accuracy by building queries, preparing datasets, and generating reports for operational and decision-making needs. The role also supports administrative processes by resolving application issues and assisting with system enhancements and configurations. The incumbent will also develop and execute database testing plans, scenarios, and environments to ensure solutions meet business requirements, as well as create and maintain clear support documentation and training materials for stakeholders. The SSR contributes to data integrity, system functionality, and user confidence by delivering responsive and knowledgeable help desk services. More information about the School of Graduate Studies is at: http://www.sgs.utoronto.ca/Pages/default.aspx **Your responsibilities will include:** * Training end-users on pro