Front Desk Agent / Program Director

**Program Director / Front Desk Administrator** **Growth Studios & Master Tony Kook’s Taekwondo Academies** **Location:** Oak Street & West 67th Avenue, Vancouver **Pay:** $20–$28 per hour, based on experience **Position:** Part-time, with the opportunity to transition to full-time based on performance **Schedule:** Monday–Friday, 2:00–6:00 p.m.; tentative Saturday hours, 9:30 a.m.–12:00 p.m.; plus special events **About Us** Growth Studios and Master Tony Kook’s Taekwondo Academies provide Taekwondo and martial arts programs across multiple locations in British Columbia, Alberta, and Ontario. Through Taekwondo, we help students develop valuable life skills, including confidence, focus, self-control, respect, and perseverance. We are looking for a friendly, organized, and dependable **Program Director** to help deliver an exceptional experience for our students and families. **About the Role** Working closely with the Head Instructor and owners, you will oversee the front desk and support the academy’s daily administration. As a primary point of contact for families, you will introduce prospective students to our programs and help them feel welcome from their first visit. This role is ideal for someone who enjoys meeting people, building relationships, and keeping a busy workplace organized. **Key Responsibilities** * Welcome students and parents and maintain a friendly, professional atmosphere. * Respond promptly and professionally to phone calls, emails, and in-person inquiries. * Introduce prospective students and families to the academy and its programs. * Coordinate trial bookings, follow-up communication, and student enrolments. * Maintain accurate student records and assist with daily administrative tasks. * Support the Head Instructor and owners in coordinating academy activities and special events. * Keep the reception area organized and presentable. **What We’re Looking For** * Strong communication and customer service skills. * Excellent organizational skills, attention to detail, and time management. * Confidence using computers and learning new software. * The ability to manage multiple priorities in a fast-paced environment. * A respectful, dependable team player who is eager to learn and appreciates the culture and traditions of Taekwondo. * A genuine interest in supporting children, families, and student development. * Previous administrative or receptionist experience. * Experience at a martial arts academy, fitness studio, or gym is an asset. **No prior martial arts experience is required. Complimentary Taekwondo training is provided, and participation is a requirement of the position.** **Compensation & Benefits** * $20–$28 per hour, based on experience. * Opportunity to transition from part-time to full-time based on performance. * Extended health benefits following successful completion of the probationary period. * Complimentary Taekwondo training and membership. **Preferred Qualifications** * Seconda