Call Centre Agent for Mental Health and Addictions Services Information Centre

ConnexOntario provides free and confidential health services information for people concerned with alcohol, drugs, mental illness or gambling problems. We are here to support Ontarians via phone, web chat and email 24/7, by connecting them with suitable services in their area. Our knowledgeable and experienced staff offer supportive listening to help people discover the resources they need from our comprehensive database. Whether they are searching for themselves or a loved one, ConnexOntario is here to provide them with the right information at the right time. To join our winning team, we are looking for a: **Call Centre Agent for Mental Health and Addictions Services Information Centre** **(Permanent, part-time – 27 hours per week OVERNIGHT)** ***This position is located in London, ON and cannot be performed remotely.*** **Essential duties & responsibilities:** Reporting to the *Manager of System Navigation and Information Services*, the successful candidate will be responsible for: * Provide information and referral, for those individuals contacting Connex. * Provide prompt, accurate, empathetic verbal, email and web-chat responses to requests for information about the availability of services from individuals experiencing problems related to substance abuse, problem gambling and mental health, their family members and friends, as well as health and social service professionals. * Providing brief supportive listening, crisis de-escalation and crisis responses as needed. **Requirements and specifications:** * **This position is to work overnight, 27 hours per week, rotating between weekdays and weekends** * Availability for weekday training is an asset. * University Degree or College Diploma in the health and/or social sciences field. * Experience in mental health and/or addiction systems is preferred, as well as with children and youth. * Proficient in verbal and written communication. * Ability to communicate effectively with dignity and respect. * Experience in telephone risk management, lethality assessment and crisis intervention would be an asset. * Experience or training in the following subjects would be an asset: Motivational Interviewing, ASIST Training, Brief Focused Counselling, Trauma-Informed Care, Diversity * Call Centre experience is an asset * Bilingual in English and French or any other language, would be an asset. **We offer:** * Compensation: $28.56 per hour * Benefits package * Prorated health and care leave days * Vacation credits * Defined Benefit Pension Plan We also offer the opportunity to become part of a team whose vision is to have a province where all people in Ontario are connected to mental health and addictions support, where, when and how they need it. We genuinely believe that we have the opportunity to make a positive impact on our contacts' lives. ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplac