Bell Desk Attendant

**COMPANY OVERVIEW** Our hotel collection operates **3 hotel properties**, allwithin walking distance: Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites, **2 restaurants** located in the Banff Park Lodge: La Terrazza and Crave Mountain Grill, and the **Moon Crest Café**. Staff and guests enjoy the ideal location, a short walk to our active and lively downtown Banff on one side and the serene and peaceful Bow River on the other. **THE ROLE** Thank you for your interest in joining our team as **Bell Desk Attendant.** **Employee benefits (subject to change)**: * Shared room in **staff accommodation** ranging from $8.00 - $16.50 per day (based on availability), * **Staff rates and friends and family rates** at our hotels and restaurants, * Frequently held **staff events** and involvement opportunities, * Staff Cafeteria, serving discounted hot meals for lunch and dinner daily, * **Health benefits** available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage, * Uniforms supplied (excluding footwear) and free dry cleaning for work attire available, * **Employee Assistant Program**, providing free professional counselling sessions, * **Free Canoe Rentals** at Banff Canoe Club in the summer, * **Ski pass discounts** and subsidy program available in the winter, * Use of **hotel pool and gym** facility (restrictions apply), * **Employee Referral Program**, * And more! **Duties include** (but are not limited to): * Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc. * Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice * Greet guests upon arrival and open doors * Control in-coming and out-going traffic * Correctly identify stored bags * Take and retrieve luggage and luggage carts as requested and required * Deliver packages to guest rooms or respective departments * Being knowledgeable of the Hotel, all its outlets, its layout and services * Being knowledgeable of Banff National Park, activities and dining options * Provide a high standard of customer service **Ideal Candidate / Job Requirements:** * Must have flexible schedule and availability to work mornings, afternoons, evenings, weekends, and holidays, * Occasionally required to work overnight shifts as needed, * Must be legally eligible to work in Canada, * Previous hotel experience at the front desk, bell desk, concierge, reservations or related experience is preferred, * Is capable of standing and walking for prolonged periods of time, * Frequent lifting and/or carrying up to 50lbs, * Is a capable multi-tasker with keen attention to detail, * Must be professional and friendly in person and over the telephone, * Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests **INCLUSION COMMITMENT** We are proudly committed to creating an inclusive, safe, and equal work environment for all. We fi